An appointment must be requested and accepted before it is confirmed. Our stylists will review their requests to ensure they are able to optimize their daily schedule. Meaning, it is possible your appointment may be shifted (most times by 30 minutes to remove gaps, where a booking can otherwise be made). A message will be sent to you, informing you of the change. If the schedule change does not align with your schedule, please contact the salon so that we can accommodate you accordingly.

To ensure a comfortable and relaxing experience for all our clients, we kindly ask that you do not bring additional guests, including friends or family members, to your appointment. Due to limited space in the salon, we are unable to accommodate extra individuals during your visit. Minors can have one parent or guardian accompany them to their appointment.

Thank you for understanding and helping us maintain a relaxing environment for everyone.

At our salon, we understand that life can be unpredictable. To accommodate all of our guests, we kindly request at least 48 hours' notice (72 hours for color services) for cancellations or rescheduling. Please note that no exceptions can be made. A credit card is required to secure your appointment.

Cancellations made within the policy window will incur a cancellation fee of $25.00–$100.00, depending on the service booked. Color services canceled within the specified cancellation window will be charged 50% of the remaining service balance. The original deposit will also be forfeited and is non-refundable. If a cancellation fee applies, rescheduling is available once the fee is paid.

A no-call, no-show will result in a 100% service fee, and the guest will no longer be able to book future appointments with us.

We have a 15-minute grace period for both clients and stylists. There are many factors in which tardiness can occur. However, communication is key and we advise clients to contact the salon if they will arrive outside of that window. A stylist may refuse to perform a service and charge a no-show fee if a client’s tardiness will compromise their schedule. If a stylist falls behind, our salon will be in touch. A client can choose to cancel or reschedule without paying a cancellation fee.

All first time clients must book a hair consultation before a hair color service is booked by your stylist. Hair consultations are $25.00 and will go towards the non-refundable deposit of $100.00 that is required upon booking any color service. Returning clients must call the salon in order to rebook.

We do not issue refunds on salon services. However, should you have any questions or concerns about the service you have received in the salon, please notify the salon within two days of your service.

If you are not satisfied with the work performed, we require that you return to the salon so that your hair can be visually inspected. At that time, we will make every effort to make any adjustments to your satisfaction by rescheduling you with the stylist who performed the initial service, unless requested otherwise with a different stylist. Adjustments are made available to you at no cost.